Frequently
Asked Questions

We can provide you a fully working account

Moderation of my account lasts longer than specified. What should I do?
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A new seller account verification does not take more than a day. If you haven’t received an activation confirmation email within the specified period, check your spam folder. If you can’t find an email, contact our support team via live chat

My personal seller account is blocked. When can I get back to sales?
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We will restore access once you correct the discrepancies and resubmit your request for moderation. There are several reasons why your account may be blocked:

I made mistakes when filling out the seller information. How do I make changes?
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Please report the error to our support team. In your request please specify what data needs to be changed and for what reason.

Is it necessary for a brand to be registered in Russia before its products can be sold on the platform?
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A brand must be registered on the territory of the Russian Federation or have an international registration valid in Russia.

How do I change the store name in my personal account? #
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If the store legal name has changed, attach the following documents to your request: An official letter about the details change indicating the number of the contract with Ozon, where the details need to be replaced. The letter must be signed and sealed by the head of the company. An organization card in the MS Word text format and a scanned copy of the original document with a color seal and signature of the head of your company.